Question 1

Is there a fee for providing a travel quote?

Accepted Answer

Yes, In some cases, a quote of £50 or concierge fee may apply for researching and preparing personalised travel options. This reflects the time and expertise involved in creating a tailored itinerary.  A link will always be provided to make the payment. if you decide to proceed and book with MAJ Travel Concierge, the fee paid will be deducted from your final payment.

Question 2

Is there a fee for providing a travel quote?

Accepted Answer

Yes. A quote or concierge fee applies for researching and preparing personalised travel options. This reflects the time, expertise, and care involved in sourcing suitable flights, fares, and itineraries tailored to your needs.
Any applicable fee will always be communicated clearly before you proceed.

Question 3

What is covered by the quote or concierge fee?

Accepted Answer

The quote or concierge fee covers the time and expertise needed to research, compare, and curate travel options based on your specific requirements. This includes fare monitoring, route optimization, airline comparisons, and advisory support. It ensures your quote is thoughtfully and accurately prepared, rather than generated automatically.

Question 4

Is the quote or concierge fee refundable?

Accepted Answer

Quote fee is generally non-refundable, as they relate to time and research already carried out. However, this will always be explained to you in advance so you can make an informed decision before proceeding.

Question 5

Do members need to pay a quote or concierge fee?

Accepted Answer

Our membership plans include ongoing concierge support, which may reduce or eliminate separate quote fees depending on the service level you choose. This is a key benefit for frequent travelers. We'll always recommend the best option based on your travel needs.

Question 6

What is Smart Travel Management?

Accepted Answer

Smart Travel Management is our enhanced travel support service that monitors your flights, sends live updates, and assists with any issues before, during, and after your journey.
 It is designed to give you peace of mind, reduce stress, and ensure you never miss important travel information again.

Question 7

What does Smart Travel include?

Accepted Answer

Smart Travel includes:
 • Real-time flight alerts
 • Delay, cancellation & gate-change notifications
 • Check-in reminders
 • Boarding alerts (where available)
 • Luggage guidance
 • Itinerary monitoring
 • Support if anything goes wrong during your journey
Higher membership tiers receive additional benefits such as upgrade monitoring, compensation handling, or unlimited trip management depending on their plan.

Question 8

Can Smart Travel manage flights booked elsewhere?

Accepted Answer

We can monitor your flight and offer general guidance, but full support is only available for flights booked through MAJ Travel Concierge. Due to airline restrictions and GDPR rules, full access is granted only to the booking agent. For complete coverage, including rebooking, refunds, and amendments, your flight must be booked by us.

Question 9

Do I get Smart Travel automatically with my membership?

Accepted Answer

• Silver: Basic Smart Travel alerts
 • Gold: Full Smart Travel alerts
 • Platinum: Full Smart Travel alerts + upgrade monitoring + priority support + itinerary planning
Smart Travel is also available as an add-on for non-members or Silver members who want enhanced monitoring.

Question 10

What happens if my flight is delayed or cancelled?

Accepted Answer

If MAJ booked your flight, we will help you:
 • Understand your airline options
 • Check rebooking opportunities
 • Review compensation eligibility
 • Guide you step-by-step on what to do
If the flight was not booked by us, we will still offer basic guidance, but our support is limited because we cannot access or amend third-party bookings.

Question 11

Do I need to upload my itinerary for Smart Travel?

Accepted Answer

Yes — uploading your itinerary ensures our system can monitor your trip in advance.
 But for full service, the flight must still be booked through MAJ Travel Concierge.

Question 12

How early should I register my flight for Smart Travel?

Accepted Answer

We recommend submitting it as soon as you know your travel dates.
 This ensures we can:
 • Track the flight properly
 • Monitor schedule changes
 • Send early reminders and alerts

Question 13

Is business class required to use our service?

Accepted Answer

No, you don't have to be travelling business class. MAJ Travel Concierge supports everyday travellers — families, students, workers, and holidaymakers.

Question 14

How do we handle your flight booking?

Accepted Answer

You provide us with your travel details, we present you with options, and upon your approval, you send the funds, and we book your flight right away.

Question 15

Is my money safe when I send it to you?

Accepted Answer

Yes. Payments are secure and tickets/receipts are issued instantly after booking.

Question 16

Do you help with last‑minute changes?

Accepted Answer

Yes. We assist with last‑minute changes, missed flights, time changes and seat upgrades.

Question 17

What happens if your flight is delayed or cancelled?

Accepted Answer

We manage refunds, compensation, and rebooking based on your membership level.

Question 18

Do I need a membership?

Accepted Answer

No, but members receive cheaper and faster support.

Question 19

Do you offer 24/7 support?

Accepted Answer

Yes — included in Premium Membership.

Question 20

Can you manage refund and compensation claims?

Accepted Answer

Yes. We handle the full process for Premium members.

Question 21

Do you assist with hotel, lounge and transport bookings?

Accepted Answer

Yes — included in our concierge services for members.

Question 22

Do we manage travel for families or groups?

Accepted Answer

Absolutely. We coordinate travel for families and groups, ensuring a seamless experience for all passengers.

Question 23

Do we provide support during your trip?

Accepted Answer

Yes, we provide support throughout your entire journey for our members.

Question 24

What countries do you support?

Accepted Answer

We support bookings worldwide — all airlines and destinations.

Question 25

Why do you need to book my flight for me?

Accepted Answer

Due to GDPR and airline privacy rules, we can only access your full booking information if we are the original booking agent. This allows us to manage your trip, handle changes, track disruptions, and speak to the airline on your behalf. If you book the flight yourself, we may not have the access needed to support you properly.

Question 26

What happens if I book my flight elsewhere?

Accepted Answer

If you book your flight directly with an airline or another platform, GDPR restrictions may prevent us from amending your booking, contacting the airline, or receiving real-time updates. We can still offer limited support, but full concierge management (including Smart Travel monitoring) may not be possible.

Question 27

Why can’t you manage flights I booked myself?

Accepted Answer

Most airlines will not share passenger information or allow third-party changes unless the booking was made by the same agent. Because of GDPR, we cannot access your ticket, request changes, or represent you with the airline unless we made the booking. Booking through us ensures we can provide full, seamless concierge service.

Question 28

Why must MAJ Travel book my flights to manage them?

Accepted Answer

For GDPR and data protection reasons, we can only fully manage, track, and support flights that we book ourselves. When we book the flight, we have the legal authority to access your booking, make changes, manage cancellations, and handle compensation or refunds on your behalf.

Question 29

Can MAJ Travel manage flights I booked elsewhere?

Accepted Answer

We may be able to offer limited support, but full management is not guaranteed because we do not have authorised access to third-party bookings.
 To provide full Smart Travel protection — including alerts, rebooking support, and compensation — the flight must be booked through us.

Question 30

What personal information do you collect when booking my flight?

Accepted Answer

We only collect the information required to book your flight safely and legally:
 • Passenger full name
 • Date of birth (if required by the airline)
 • Passport details
 • Contact details
All information is stored securely and processed in line with GDPR guidelines. See our GDPR Policy

Question 31

How does MAJ Travel ensure my data is protected?

Accepted Answer

Your personal information is never shared with third parties except the airline or travel provider involved in your booking. All data is encrypted, securely stored, and handled strictly according to UK GDPR obligations.

Question 32

Can I ask MAJ Travel to delete my information?

Accepted Answer

If you already have a flight booked, uploading your details helps us understand your itinerary — but we may still have limited access.
 For full support, rebooking, upgrades, or compensation handling, MAJ Travel must be the booking agent.

Travel support designed for real-world travel

Our Services

Request Personalised Travel Support

A £50 search and quote fee applies once we begin preparing your personalised itinerary. This fee is deducted from your concierge fee if you proceed after approving your quote