Privacy Policy

MAJ Travel Concierge trading as MAJ Travel Services Limited, Company No: 14409655, ICO
Registration No: ZB558048.

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This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Data We Collect
We may collect:
• Full name, contact details, date of birth
• Travel preferences and itinerary information
• Passport or ID details (only when required for booking)
• Payment information (processed securely through third‑party providers)

2. How We Use Your Data
We use your information to:
• Manage flight bookings and lounge reservations
• Provide concierge support and travel assistance
• Communicate updates, changes, and confirmations
• Improve our services and website performance

3. Legal Basis for Processing
We process data under:
• Contractual necessity (to provide travel services)
• Legitimate interest (service improvement, fraud prevention)
• Consent (when required)

4. Sharing Your Data
We only share data with:
• Airlines and travel partners
• Secure payment processors
• Service providers essential to delivering your booking
We do not sell your data.
5. Data Storage & Security
Your information is stored securely and protected under UK GDPR standards.
We use encryption, restricted access, and secure systems.

6. Your Rights
You may:

• Request access to your data
• Correct inaccurate information
• Request deletion
• Object to processing
7. Retention
We keep data only as long as necessary for legal, compliance, and operational reasons.

8. Contact
For data requests, email us through our support channels.