We manage your flights before, during, and after your journey, so you don't have to deal with the consequences of the wrong decision.
Most travellers don't realise how much they're losing until something goes wrong. By then, it's too late.
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Non-refundable when you needed flexible. Change fees you didn't see coming. Baggage not included. We help you understand exactly what you're buying before you pay.
The “cheap” fare that ends up costing more once you add seats, bags, and changes. We find the true cost of every option so you can compare properly.
Flight cancelled. Missed connection. Denied boarding. Airlines are not on your side. We are on your side and we step in immediately to protect your journey and your money.
Flights get cancelled. Connections break. Airlines leave you on hold. When it happens, we step in and handle it: rebooking, airline liaison, alternative routing, and compensation claims. That's not an add-on. It's part of how we work.
“We were in complete panic when our Pastor's flight to the Netherlands was cancelled at the last minute. They immediately took control, secured an alternative flight, and ensured she was on the first departure the next morning.”
Chioma O. · Trustpilot · Verified
“After missing my flight, they went above and beyond to secure a last-minute alternative that was reasonably affordable. Their quick action meant everything. I was able to get back home to my family in good time.”
Tony · Trustpilot · Verified · Referred client
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Delays. Cancellations. Missed connections. In these moments, decisions are made quickly and often without full understanding of what you are entitled to. We step in to assess your position and guide you with clarity.
We actively manage disruptions for travellers we are authorised to represent
Where we are authorised, we deal directly with the airline and handle the situation from start to resolution.
Not yet a client?
We offer a structured disruption advisory service. We review your situation, explain exactly where you stand, and guide you on what to do and what to say to secure the best possible outcome.
£110 flat advisory fee
We're not a booking engine. We're a dedicated travel expert: advising, planning, booking, and managing on your behalf, for individuals and organisations.
▼ Tap the heading to see everything we handle
Before you commit to any booking, we break down exactly what your ticket allows: refunds, changes, baggage, stopovers, and all conditions attached. No surprises.
Direct vs connecting. Stopover rules. Minimum connection times. We map your route properly, especially for complex, multi-city, or diaspora routes.
You get our honest recommendation on which airline, which fare class, and which timing, before you commit. We tell you what the travel agents won't.
We handle the booking on your behalf: communicating with airlines, managing your confirmation, and coordinating any special requirements across your journey.
We track your flights from booking through to landing. Alerts before problems escalate: schedule changes, delays, or risks caught early.
Flight cancelled or significantly delayed? We step in immediately, handling alternative rebooking, managing compensation claims, and keeping you moving.
We chase refunds and airline compensation on your behalf so you don't have to navigate their processes alone.
From departure to landing. We remain your point of contact throughout, so problems don't become disasters.
For African and Asian diaspora travellers, families, faith communities, busy professionals, and organisations. The challenges are real. We get it.
▼ Tap to see who we work with
Lagos, Accra, Nairobi, Abuja, Harare, Johannesburg and beyond: complex routing, limited direct options, visa considerations. We know these routes deeply.
South Asia, Southeast Asia, or the Middle East with multi-leg journeys, transit visa risks, and complex connecting routes, handled.
We coordinate everything: seats, baggage, connections, so nobody gets separated or left behind.
We work with faith organisations managing speaker travel, conferences, and mission trips. We understand your unique calendar and scheduling needs.
No time to spend hours searching and comparing? We handle all the research, find the best options, explain the rules, and book while you focus on your work.
Managing staff or delegate travel? We have supported 5 organisations to date. Multi-passenger bookings, cost risk, and team support throughout.
We keep it simple. No long forms, no waiting in queues, no automated chatbots. Just a real expert handling your travel.
▼ Tap to see how it works
Share your route, dates, and requirements via our travel request form, whichever you prefer.
This covers your route analysis, fare rule review, and tailored recommendations. If you proceed to book with us, the £75 is credited toward your concierge fee. If you choose not to book after receiving your options, the fee is non-refundable.
We present your options clearly, book when you're ready, and stay with you through the journey, before, during, and after.
Use us once or join as a member. Either way, you know exactly what you're paying before we start.
£75 planning fee · credited toward your concierge fee if you book · non-refundable if you do not
10% concierge fee
Example: £800 flight = £80 concierge fee (10%). Planning fee of £75 is credited toward this on booking.
Members pay lower concierge fees, never pay a planning fee again, and get priority support. From £49.99/month with a minimum 3-month term.
Real reviews from verified clients. Reproduced with permission.
"We were in complete panic when our Pastor's flight from London to the Netherlands was cancelled at the last minute in the evening. She had an important interview early the following morning. We contacted MAJ Travel Concierge later that evening, and they immediately took control. They secured an alternative flight and ensured our Pastor was on the first departure out of London the next morning. What could have been a complete disaster was resolved with professionalism, speed, and genuine care."
"I had an outstanding experience with MAJ Travel Concierge from start to finish. The entire process was seamless, professional, and completely stress-free. Every question was answered promptly, options were clearly explained, and I felt fully supported throughout. They went above and beyond to ensure everything ran smoothly. I highly recommend MAJ Travel Concierge to anyone looking for reliable, professional, and top-tier travel assistance."
"The company has good customer relations and ethics. They're also friendly and knowledgeable."
Join as a member. We plan, book, monitor and manage everything, before, during and after your trip.
Start with our travel guides. Learn the risks, understand the rules, then decide how you want to travel.
We have supported 5 organisations with corporate and group travel. We act as your dedicated travel partner.
Book your travel with confidence. We handle the research, the fare rules, the booking, and the problems, so you don't have to.
Booking a flight is easy. Booking the right ticket, under the right conditions, with full awareness of what you are committing to, is not.
Over the years, I was repeatedly asked to step in when things went wrong. Missed connections. Incorrect fares. Tickets that could not be changed. Situations where the airline was technically correct, but the traveller still lost out. Every time, the problem had been created before the trip began.
What became clear is this: most people are not losing because travel is complicated. They are losing because they do not understand the rules they agreed to when they paid.
My background is in law. I read terms differently. I look at what is binding, what is flexible, and what your actual position is before and after you pay. Applied to travel, that changes everything.
Before any booking is made, I ensure you understand exactly what you are buying, what it allows, and where your exposure sits. Not just the route. The rules behind it.
MAJ Travel Concierge® is built on service, but it is driven by responsibility. When a booking is taken on, ownership of the outcome sits with us. We work with a limited number of clients so that every journey is managed with full oversight from start to finish.
“If you work with MAJ Travel Concierge®, you are not navigating the system alone. You have someone who reads the terms, watches the booking, and acts the moment something needs to change.”
We plan your route, explain fare rules, and manage your booking, from first enquiry through to landing.
Fill in the form and we will get back to you within 4 hours with tailored options and full fare rule explanations.
▼ Tap to see what you get
£75
One-Off Travel Support · The £75 is credited toward your concierge fee if you proceed to book. Non-refundable if you do not. 10% concierge fee applies on your booking value. Prefer ongoing support? Members pay no planning fee and commit to a minimum 3-month term instead.
Not ready to book yet? Browse our free travel guides →
▼ Tap to see the full process
This is a realistic example of what we deliver after you pay the planning fee. Names and personal details are removed. The depth, structure, and level of explanation is real.
▼ Tap to see a real planning example
Share your route, dates, travellers, and any specific requirements via the form above.
Covers your full route analysis and tailored recommendations. If you proceed to book with us, the £75 is credited toward your concierge fee. Non-refundable if you choose not to book after receiving your options.
We present your options, book when you confirm, and support you through to your destination.
Members never pay the £75 planning fee (from Gold), pay lower concierge fees, and get priority support. Plans from £49.99/month.
We charge for the decisions, the execution, and the ongoing management of your travel. Not just the booking. Most travel problems come from the conditions attached to a ticket, not the price. We make sure nothing costs you more than it should.
Click any heading below to read more. Or go straight to the plans.
You are not paying for a booking service. Anyone can book a flight. You are paying for the expertise that protects your money and your journey at every stage.
Not sure? Start with one trip. If you like how we work, membership will make sense. Your £75 planning fee can be credited toward your first month.
All membership plans carry a minimum term of three calendar months. Here is exactly how it works:
The 3-month minimum exists because members pay no planning fee. The trade is simple: commitment in exchange for lower rates and priority service from day one.
All plans include fare rule guidance, booking management, pre-departure checks, and no planning fee. Click any plan to see exactly what is included.
For individuals who travel regularly and want every flight handled properly.
For couples and travel partners who want priority access, monitoring, and full journey cover.
Full travel management for families. Lowest concierge fee of any standard plan.
Extended family plan · Up to 7 people at a single flat rate
All the benefits of Platinum, extended to up to 7 people. More cost-effective than Platinum once you have 5 or more regular travellers in your household or extended family. Every person in the group is covered on every booking.
For organisations managing staff, delegate, or group travel. Dedicated travel partner, priority support, and the lowest concierge rate available.
Based on real client travel patterns and current fare ranges. Click any example to see the full breakdown. Your exact costs depend on your route and booking value.
BA World Traveller Plus (Premium Economy) return fare: £1,500–£2,200 depending on season and advance booking. Working figure: £1,700 return.
Multi-city business class: LOS to LHR, LHR to USA, USA to Canada, Canada to LHR, LHR to LOS. Sometimes with a European leg. Total ticket value for two people in Club World, peak summer: £14,000–£22,000. Working figure: £18,000.
Faith organisation attending a leadership conference. Senior pastor on a separate itinerary. Team of 8 travelling together. Passengers include a wheelchair user, a hearing-impaired traveller, and specific dietary requirements.
All figures are illustrative. Your actual costs depend on your specific routing, tier, and booking value.
Every member receives all six guides at no extra cost: fare rules, visa applications, disruption rights, diaspora routes, family travel, and ministry travel coordination. Retail value of all six guides: over £254.
Your guide purchase can be credited toward your first month of membership. Just mention it when you sign up. For example: bought the Fare Rules guide at £37? That amount comes off your first monthly fee.
Start with a one-off booking. Pay the £75 planning fee, receive your options, and experience how we work. If membership makes sense after that, your £75 can be credited toward your first month.
Choose your plan and join. From the moment you are a member, every booking is managed with full oversight from start to finish.
WhatsApp us directly. No forms, no commitment required.
Access your account, download your guides, and manage your membership.
If you have already subscribed, use the options below to create your account or log in and access your member resources.
Create your account using the same email you used to subscribe. Your access will be activated once your subscription is confirmed (usually within a few hours).
Log in to access your dashboard, download guides, and manage your membership.
Our team is here to help. Reach out on WhatsApp and we will get you sorted.
We help organisations plan travel, reduce costly mistakes, and support their teams before, during, and after every journey.
We help organisations make the right travel decisions, manage cost risk, and ensure their teams are supported at every stage of travel. From planning to disruption handling, we act as your dedicated travel partner.
▼ Tap to see our full service list
Direct and connecting routes, best fares with the right conditions for your team's travel.
Know what you're buying before you pay. We explain cost risk so your organisation can make properly informed decisions.
Alerts before problems escalate. We track your team's flights from booking through to landing.
We handle it so your team doesn't have to. Fast action when schedules change or flights are cancelled.
Seats, connections, and timing aligned across the group. Nobody left behind, nobody late.
One expert, not a call centre. Your organisation has one dedicated point of contact for all travel matters.
▼ Tap to read more
Most travel costs don't come from ticket prices. They come from choosing the wrong ticket. We explain fare rules clearly before booking.
We reduce issues like missed connections, change penalties, and disruption stress before they become problems.
When things go wrong, your team doesn't deal with airlines. We step in and handle it.
We are independent and advise based on what is best for your organisation, not on commission or quotas.
We can provide simple travel summaries on request to help you review costs and improve future travel decisions.
▼ Tap to see who we work with
▼ Tap to see the process
We understand your organisation's travel needs, frequency, and priorities.
We handle all travel planning, bookings, and coordination on your behalf.
We support your team before, during, and after every trip, on an ongoing basis.
If your organisation values efficiency, cost control, and proper travel support, we should be managing your travel.
Tell us about your organisation's travel needs. We'll come back to you with exactly how we can help, no obligation, just a conversation.
Corporate pricing is tailored to your organisation's size, travel frequency, and requirements. We put together a proposal after understanding what you actually need, not a one-size-fits-all plan.
Our guides are decision tools, not generic travel tips. Each one addresses a specific risk area that costs travellers money every day.
A free 2-page guide covering the most common and costly travel mistakes, and exactly how to avoid them. Takes 5 minutes to read and could save you hundreds.
Enter your details and we'll send it to you immediately.
No spam. Unsubscribe any time.
Each guide is a standalone resource addressing a specific travel risk. Buy individually or get all of them free as a member.
Understand exactly what your airline ticket allows before you pay. Fare classes, fare basis codes, real scenarios, and a full decision framework.
Know exactly what you are owed when flights are cancelled, delayed, or changed. UK261 and EC261, insider claim strategy, template complaint letter, and worked examples from real cases.
Routes, risks, and fare traps for London to Lagos, Accra, Nairobi, Johannesburg and beyond. Transit visa risks by hub, peak season strategy, airline comparison.
How to protect your money when your travel depends on a visa. Timing, fare selection, refusal reasons, document checklists, and worked scenarios.
Plan a family trip without confusion, arguments or last-minute stress. A complete fillable system covering decision roles, rooming, budget, itinerary, checklist and live travel management. Includes the Family Travel Control Kit.
Managing speaker travel, conference logistics, and mission trips. Built for administrators and ministry coordinators.
Members get every guide included, plus lower fees, no planning fee, and a dedicated travel expert. From £49.99/month.
MAJ Travel Concierge® is a trading name of MAJ Travel Services Limited, a company registered in England and Wales (Co. No. 14409655). We provide personal travel concierge services including flight advisory, fare rule explanation, route planning, and travel management. MAJ Travel Concierge® is a registered trademark.
We act as your personal travel concierge, facilitating flight bookings and providing advisory services on your behalf. We are not a travel agent, tour operator, or ATOL-licensed business. We do not sell package holidays or linked travel arrangements. All bookings are made directly with airlines on your behalf using our business card. We do not hold client funds in a regulated trust account. We are not liable for airline decisions, delays, cancellations, or any third-party failure.
MAJ Travel Concierge does not hold client money in a trust account and is not ATOL protected. Once your payment is confirmed as received, we aim to book your flights within 12 to 24 hours. Payment is considered confirmed as follows: card payments via Stripe when Stripe confirms payment succeeded; PayPal when PayPal confirms payment completed; UK bank transfer (Faster Payments) when funds arrive in our account, typically within 2 hours. International bank transfers may take 1 to 3 business days to confirm. Flight fares are subject to change between payment confirmation and booking. If the fare you have been quoted changes materially before your booking is executed, we will contact you before proceeding. We are not liable for fare increases caused by airline pricing changes in the period between your payment confirmation and booking execution. We recommend all clients consider travel insurance for additional financial protection.
A planning fee of £75 applies for one-off travel support. This covers your route analysis, fare rule review, and tailored recommendations. The £75 is credited in full toward your concierge fee if you proceed to book with us. If you choose not to proceed after receiving your fare options, the fee is non-refundable. Membership clients pay no planning fee in exchange for a minimum 3-month commitment.
Our standard concierge fee for one-off clients is 10% of the total confirmed booking value. The planning fee is credited toward this amount on booking. Membership plans carry reduced rates as set out in the membership tier structure. All fees are quoted and invoiced in GBP.
All membership plans carry a minimum 3-month term. Annual plans are paid upfront and save the equivalent of 2 months versus monthly billing. Memberships are non-transferable and apply to the named member(s) only. Cancellation requests must be submitted in writing before the next billing date.
Our liability is limited to direct losses arising from our own proven negligence and shall not exceed the total fees paid to us in connection with the affected booking. We are not liable for airline decisions, delays, cancellations, weather events, immigration outcomes, or losses caused by external disruptions.
You are responsible for providing accurate travel information including passport details, travel dates, and special requirements. We are not liable for errors arising from inaccurate information provided by you.
These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For queries relating to these terms, contact us at support@majtravelconcierge.com
MAJ Travel Services Limited ("we", "us", "our") is the data controller for personal data processed through this website and our services. We are registered with the Information Commissioner's Office (ICO No. ZB558048).
We collect: name, email address, phone number, WhatsApp number, travel details (routes, dates, passenger information), company or organisation name for corporate clients, travel documents including passport copies and booking confirmations collected at the booking stage for the purpose of managing your travel on your behalf, and any other information you provide when using our services or completing our forms.
We use your data to: provide travel concierge services, respond to enquiries, manage bookings on your behalf, send service-related communications, and with your consent, send marketing updates about our services and guides.
We process your data on the basis of: contract performance (to deliver the service you requested), legitimate interests (to manage our business and improve our services), and consent (for marketing communications).
We may share your data with airlines and other travel service providers where necessary to fulfil your booking. We do not sell your personal data to third parties. We use third-party tools including Wix (CRM and forms), Stripe (payment processing), PayPal (payment processing), and WhatsApp (communications). Each of these providers has their own privacy policy and data processing terms.
We will never request passport details or sensitive documents via WhatsApp or unencrypted email. All sensitive documents must be submitted via our secure client portal only. Documents are retained only for as long as necessary to fulfil your booking and comply with legal obligations.
We retain your personal data for as long as necessary to provide our services and comply with legal obligations, typically up to 7 years for financial records. You may request deletion of your data at any time subject to legal retention requirements.
You have the right to: access your data, correct inaccurate data, request deletion, restrict processing, and withdraw consent for marketing at any time. To exercise these rights, contact us at support@majtravelconcierge.com
You have the right to lodge a complaint with the ICO (ico.org.uk) if you believe we have not handled your data lawfully.
We accept the following payment methods: Stripe (all major debit and credit cards, Apple Pay, Google Pay, and Link), PayPal, and UK bank transfer. All prices are quoted and charged in GBP (£). Payment method availability may vary depending on the type of payment. Bank transfer is recommended for concierge fee payments over £300 as it carries no processing fee.
Card payments and PayPal payments are subject to processing fees charged by the payment provider. These fees are absorbed by MAJ Travel Concierge and are not passed on to clients. UK bank transfers (Faster Payments) are free with no processing fee on either side. We do not accept cash or cheques.
Payment is considered confirmed and booking will proceed as follows: card payments via Stripe are confirmed when Stripe reports payment succeeded, typically within minutes; PayPal payments are confirmed when PayPal confirms payment completed; UK bank transfers (Faster Payments) are confirmed when funds are received in our account, typically within 2 hours; international bank transfers are confirmed when funds are received, typically within 1 to 3 business days. We will not begin booking until payment is confirmed.
The £75 planning fee is due before work commences on one-off travel requests. The fee is credited in full toward your concierge fee if you proceed to book with us. If you choose not to book after receiving your fare options, the fee is non-refundable. Members pay no planning fee and instead commit to a minimum 3-month term.
Concierge fees are invoiced once your booking has been confirmed and ticketed. Payment is due within 7 days of invoice. Our standard one-off rate is 10% of booking value, with the planning fee credited on booking. Membership rates are: Silver 7%, Gold 6%, Platinum 5%, Platinum Family 5%, Corporate 5%.
Monthly memberships are billed on a recurring basis from the date of sign-up via Stripe. Annual memberships are billed upfront. Minimum 3-month commitment applies to all plans. Failure to maintain membership payments during the minimum term does not release you from the obligation to pay for that period in full.
MAJ Travel Concierge does not hold client money in a trust account and is not ATOL protected. We act as your personal concierge agent. Flight fares are subject to change between your payment confirmation and booking execution. If the fare changes materially before booking, we will contact you before proceeding. We recommend clients consider travel insurance for additional financial protection.
Bank transfer details are provided on invoice. Please use your name and client reference as the payment reference. Do not transfer funds without a valid invoice reference. We cannot be responsible for payments made without a reference.
For any payment disputes, contact us at support@majtravelconcierge.com within 14 days of the disputed charge. Please contact us before raising a chargeback or PayPal dispute. Fraudulent chargeback activity may result in termination of membership and recovery of costs.
Important: By paying the £75 planning fee, completing any membership payment, or submitting your Traveller Profile, you confirm you have read and agreed to these Terms of Engagement. These terms form a binding agreement between you and MAJ Travel Services Limited.
MAJ Travel Concierge® is a trading name of MAJ Travel Services Limited (Co. No. 14409655), registered in England and Wales. ICO No. ZB558048. MAJ Travel Concierge® is a registered trademark.
We provide flight research, fare rule explanation, booking coordination, route planning, seat selection, baggage coordination, special assistance coordination, dietary requirement flagging, pre-departure travel briefs, flight monitoring, disruption management, refund and compensation support, and membership management. We are not an ATOL holder. We do not provide travel insurance or visa processing.
A one-off planning fee of £75 is charged before any work commences on one-off requests. This covers your route analysis, fare rule review, and tailored recommendations. The £75 is credited in full toward your concierge fee if you proceed to book with us. If you choose not to proceed after receiving your options, the fee is non-refundable. Members pay no planning fee and instead commit to a minimum 3-month term.
We offer the following membership tiers: Silver (7% concierge fee, 1 person, £49.99/month), Gold (6% concierge fee, 2 people, £79.99/month), Platinum (5% concierge fee, family of 4, £129.99/month), Platinum Family (5% concierge fee, up to 7 people, £249.99/month), and Corporate (5% concierge fee, pricing tailored to organisation). All membership plans carry a minimum term of three (3) calendar months from the date of first payment. No refund is available during the minimum term, regardless of usage. After the minimum term, you may cancel with 30 days written notice to support@majtravelconcierge.com. Annual memberships are non-refundable for remaining months if cancelled after the minimum term.
Our concierge fee for one-off clients is 10% of the total confirmed booking value, with the planning fee credited on booking. Membership rates are as set out in Clause 4 above. By accepting a fare planning document or confirming a booking, you authorise MAJ Travel Concierge® to act as your agent. Fares quoted are indicative and subject to availability and airline pricing at the time of ticketing.
MAJ Travel Concierge does not hold client money in a trust account and is not ATOL protected. We act solely as your personal concierge agent, facilitating flight bookings on your behalf. Once your payment is confirmed as received, we aim to book your flights within 12 to 24 hours. Payment is confirmed when Stripe reports payment succeeded, PayPal confirms payment completed, or bank transfer funds arrive in our account. Flight fares are subject to change between payment confirmation and booking. If the fare changes materially before booking, we will contact you before proceeding. We are not liable for fare increases caused by airline pricing changes in the period between payment confirmation and booking execution.
All payments may be made via Stripe (cards, Apple Pay, Google Pay, Link), PayPal, or UK bank transfer. Bank transfer details are provided on invoice. All amounts are in GBP. We do not store card details. Failure to maintain membership payments during the minimum term does not release you from the obligation to pay for that period in full.
We make every effort to communicate special assistance and dietary requirements to airlines. However, delivery on board and at the airport is the responsibility of the airline and airport operators. Clients with severe allergies must carry appropriate medication at all times and confirm requirements directly with the airline prior to travel.
We will never request passport details or sensitive documents via WhatsApp or unencrypted email. All sensitive documents must be submitted via our secure client portal only. We handle your data in accordance with UK GDPR and our Privacy Policy.
MAJ Travel Concierge® acts as your agent. We are not responsible for the acts or omissions of airlines or third-party providers. Our liability is limited to direct losses arising from our own proven negligence and shall not exceed the total fees paid to us in connection with the affected booking.
These terms are governed by the laws of England and Wales. Last updated 30 March 2026.
The £75 planning fee is credited in full toward your concierge fee if you proceed to book with us. If you choose not to book after receiving your fare options, the fee is non-refundable. If we are unable to find suitable options for your trip, the fee is refunded in full within 5 business days. Duplicate payments are refunded within 5 business days.
All membership plans carry a minimum term of three (3) calendar months. No refund is available during the minimum term, regardless of usage. Members pay no planning fee in exchange for this commitment. After the minimum term, cancel with 30 days written notice. No further charges after the notice period. No partial-month refunds. Annual memberships carry no refund for remaining months if cancelled after the minimum term.
The concierge fee is non-refundable once a booking is confirmed and ticketed, regardless of subsequent cancellation by you. The concierge fee is refunded in full if the airline cancels involuntarily. The concierge fee is refunded in full if the error was demonstrably ours.
Email support@majtravelconcierge.com with your name, client reference, payment date, amount, and reason. We acknowledge all refund requests within 2 business days. Approved refunds are processed via the original payment method within 5 to 10 business days. Refunds for Stripe payments are returned to the original card. Refunds for PayPal payments are returned to your PayPal account. Refunds for bank transfer payments are made by bank transfer to your nominated account. We do not issue refunds in cash.
If a client pays the £75 planning fee but does not respond to communications for 60 days, we will send a final notice and close the file. The planning fee is non-refundable in these circumstances. A new planning fee is required to re-engage.
We accept: Stripe (all major debit and credit cards, Apple Pay, Google Pay, Link), PayPal, and UK bank transfer. Bank transfer is recommended for concierge fee payments over £300. All payments are in GBP. We do not accept cash or cheques.
Please contact us before raising a chargeback or PayPal dispute. Fraudulent chargeback activity may result in termination of membership and recovery of costs.
MAJ Travel Concierge® is committed to ensuring our website and services are accessible to everyone, including people with disabilities and older users.
We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our website is designed with clear heading structure, sufficient colour contrast, keyboard navigability, and descriptive link text.
We offer our services via multiple channels including WhatsApp, email, and online forms to accommodate different communication preferences. If you require any specific accessibility accommodation, please contact us and we will do our best to assist.
If you experience any accessibility barriers on our website or with our services, please contact us at support@majtravelconcierge.com and we will work to resolve the issue promptly.